Frequently Asked Questions
Everything you need to know to get back in the game.
How long does shipping take for oversized sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or hockey nets, please allow 7-10 business days for specialized freight delivery.
What is your return policy on used gear?
We offer a 30-day return policy for items in original, unused condition with tags attached. For safety reasons, protective equipment like helmets and mouthguards cannot be returned once opened.
Do you offer professional skate sharpening or racket restringing?
Yes! Ernie's Sports Experts provides professional in-store services including skate sharpening, hockey blade replacement, and tennis racket restringing at all our physical locations.
How do I know which size of equipment to buy?
Each product page features a detailed 'Size Guide' button. We recommend measuring according to those specific instructions or visiting us in-store for a professional fitting by our experts.
Are your products covered by a manufacturer warranty?
All new equipment sold at Ernie's is covered by the original manufacturer's warranty. If you experience a defect, contact our support team and we will help facilitate the claim process for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installment plans through our financing partners for high-value equipment.